OUTLOOK 2013 AND 2016 USERS MAY EXPERIENCE E-MAIL SYNCHRONIZATION AND FAILURE IF THEY HAVE CREATED SUB-FOLDERS IN THE INBOX.
The solution is to put all the folders out of this folder. IMAP and Exchange ActiveSync * are synchronization protocols that allow your email to be always available anywhere - whether on your computer, smartphone or tablet. But if you use Outlook and have chosen one of these protocols when setting up your mail account confirm where you are creating the mail archive folders.
When organizing your emails, you may have created subfolders inside your Inbox, as in the example shown in the image, where there are folders inside your Inbox (the name of your Inbox may change depending on your language and version of your program).
Although you can create subfolders within your Inbox and access them through Webmail, you may not be able to sync them correctly with your mail program. This is because virtually all mail clients deal with subfolder synchronization within Inbox differently and in the case of Outlook it is confirmed to give problems.
The most common symptoms are:
- new messages may only appear in Outlook long after they arrive.
- folders that contain messages in Webmail, but in Outlook appear empty.
- moving a message from one folder to another temporarily disappears.
If you have set up your mail account as IMAP or Exchange ActiveSync, create all of your folders and subfolders outside your Inbox. Only in this way ensures that synchronization will be done correctly.